Avianca reabre la venta de tiquetes aéreos para vuelos programados desde el 5 de diciembre Avianca has updated the software on approximately 90% of its Airbus A320 family aircraft, following a directive from the manufacturer. This situation has affected 233 flights and 35,708 passengers, with Avianca implementing a comprehensive support plan including increased airport staff, enhanced customer service, and new communication channels. The airline is working to restore its full fleet operations with the help of authorized workshops globally.

• Avianca has updated the software on nearly 90% of its Airbus A320 family aircraft.
• 233 flights and 35,708 passengers were impacted by the software issue.
• Affected passengers were rebooked, transferred to partner airlines, or offered refunds.
• Avianca implemented a support plan with more staff at airports, expanded customer service, and new communication channels like WhatsApp.
• 130 Airbus A320 aircraft in Colombia required the update, with 124 belonging to Avianca.
• Around 90 aircraft were back in operation, with others awaiting software or undergoing intervention.
• 24 workshops worldwide, including one in Colombia, are authorized to perform the technical updates.